Terms of Service

Last updated: March 5, 2026

These Terms of Service ("Terms") govern your use of MustHavesAI's website (musthavesai.com) and services. By accessing or using our services, you agree to be bound by these Terms.

1. Services

MustHavesAI provides AI-powered automation solutions for home service businesses, including but not limited to: AI call answering, SMS follow-up, appointment booking, lead qualification, review management, email nurture sequences, payment follow-up, voicemail drops, quote generation, job status updates, lead reactivation, referral programs, and website chat. Our services integrate with GoHighLevel (GHL) and other third-party platforms.

2. Account Registration

• You must provide accurate, complete, and current information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must be at least 18 years old to use our services.
• One account per business entity unless otherwise authorized.

3. Subscription and Payment

• Services are provided on a monthly subscription basis.
• Pricing is based on the modules selected in your automation blueprint.
• Payments are processed securely through Stripe.
• Subscriptions auto-renew monthly unless canceled before the renewal date.
• Refunds are handled on a case-by-case basis within 14 days of initial purchase.
• We reserve the right to change pricing with 30 days' notice.

4. Acceptable Use

You agree NOT to:

• Use our services to send spam, unsolicited messages, or violate anti-spam laws (CAN-SPAM, TCPA).
• Use our services for any illegal purpose or to violate any laws.
• Attempt to reverse engineer, decompile, or disassemble our software.
• Access other users' accounts or data without authorization.
• Transmit viruses, malware, or other harmful code through our platform.
• Resell, sublicense, or redistribute our services without written permission.
• Use our services in a way that could damage, disable, or impair our infrastructure.

5. SMS and Communication Compliance

You are responsible for ensuring all automated communications sent through our platform comply with applicable laws, including:

• TCPA: You must have proper consent before sending automated texts or calls.
• CAN-SPAM: Marketing emails must include unsubscribe options.
• State Laws: You must comply with state-specific communication regulations.

We provide opt-out handling in our modules, but you are ultimately responsible for compliance with all applicable communication laws.

6. GoHighLevel Integration

• You must have an active GoHighLevel account to use our automation modules.
• You authorize us to access and modify your GHL account settings as needed to install and operate automations.
• We are not responsible for changes GoHighLevel makes to their platform that may affect our services.
• Your use of GoHighLevel is subject to their own terms of service.

7. Intellectual Property

All automation blueprints, module configurations, and custom workflows created by MustHavesAI remain our intellectual property. You are granted a non-exclusive, non-transferable license to use them for your business while your subscription is active.

Your business data, contact lists, and customer information remain your property at all times.

8. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to the practices described therein.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MUSTHAVE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES.

Our total liability for any claim arising from these Terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT RESULTS OBTAINED WILL BE ACCURATE OR RELIABLE.

We do not guarantee specific business outcomes (e.g., lead conversion rates, revenue increases) from using our automation modules.

11. Indemnification

You agree to indemnify and hold harmless MustHavesAI and its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, your violation of these Terms, or your violation of any law or third-party rights.

12. Termination

• You may cancel your subscription at any time through your dashboard or by contacting support.
• We may suspend or terminate your account for violation of these Terms with or without notice.
• Upon termination, your access to the platform will be revoked and automation modules will be deactivated.
• Data export will be available for 30 days after termination upon request.

13. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or prominent notice on our website at least 30 days before taking effect. Continued use after changes constitutes acceptance of the updated Terms.

15. Contact Us

For questions about these Terms, contact us at:
Email: support@musthavesai.com
Website: musthavesai.com